DIY Class Q&A and Policy

How to Book:

Q: I want to book an appointment for the DIY class; how can I do it?

A: You can call +(778) 551-5883, DM us on our Instagram @aromatears, or make a reservation on our website at the DIY section. Please let us know your name, phone number, date, time, and the number of people that will be participating in the DIY class.

 

Q: How much is the deposit?

A: We require a $35 deposit + GST per person for class for every booking.

 

Q: How can I pay the deposit?

A: We accept e-transfer for deposit payment.

 

Q: Is the deposit going to be deducted?

A: The deposit is a part of the class price, it will be deducted from your final DIY class price!

 

Q: If I pay 2 deposits, but I come alone, can I use the other deposit as the final payment?
A: A customer CANNOT pay two deposits and ends up making a product without paying the rest of the fee.  Our deposit and remaining fees for DIY classes are charged on an individual basis, not on a total price basis. EX: The price of a product is $66, of which $35 is a deposit. However, the total price of one product can only deduct one deposit. 

 

Cancellation:

Q: I can’t make it on time for the class, what should I do?

A: Please contact us about it, but if you are late for over 15 minutes, the class will be automatically canceled.

 

Q: When will I know if my class is canceled if I’m booking for 1 person?

A: We will let you know 1 day before the store closes.

 

Q: Can you refund my deposit if I cancel my class?

A: Unfortunately, the deposit is non-refundable. If you would like to reschedule your class 3 days before your class, it is possible. However, if you cancel your class on the same day or 2 days before, you will have to repay the deposit for the new session.

 

General Info:

Q: What is your contact and address?

A: Phone: +(778) 551-5883

Instagram: @aromatears

WeChat: aromtears12

Website: www.aromatears.com

Address: 3277 Kingsway, Vancouver, BC, V5R 5K4

 

Q: Do I need to bring anything before I go to class?

A: Water or drinks, some snacks if you want (no food allowed during class due to the ingredients we are using for the class) AND your GOOD VIBE :)

 

Q: What kind of DIY classes do you guys offer?

A: We have different kinds of DIY classes, please feel free to check our website under DIY menu

 

Q: How long does each class last?

A: It depends on if you are first time here and the size of the class. Usually 60-90 mins, if it is more than 6 people, it will take an extra 30 mins. Please have enough processing time.

 

Q: How many scents do you guys have?

A: For perfume/diffuser, we have more than 30 scents (including, Fruity, Woody, Musk, Floral, Green and Citrus). For Candle, we have around 20 scents for you to choose.

 

Q: I have never been to this kind of fragrance DIY class, is it going to be hard?

A: No worries! We have some very nice and intelligent instructors to support you throughout the class. Please feel free to ask them any questions. Most importantly, enjoy your time!

 

Q: I have no idea about the fragrance, is it okay for me to book for the class?

A: Definitely, we welcome everyone at all ages to try our DIY classes! Even though you never get in touch with the fragrance, our instructors can let you know a little bit more about the fragrance and give you recommendations of the scents.

Q: We have a group of people coming for DIY class, is it okay to make only one product together?

A: Our policy is to make a minimum of two items per person. We will not offer seats for people who are not making DIY in the class. But they are welcome to browse around the store :)

 

Q: Can I take the product I make on the same day?

A: Of course! You can bring your product home after class.

 

Q: Can we bring our own container for the class?

A: Unfortunately, we are not permitting the clients to bring their own containers.

 

Q: Are there age limits?

A: Any ages are welcome!

 

Q: Can we make a reservation for a special occasion/party even if there is no schedule available ?

A: Yes, Aromatears is delighted to offer private DIY class reservation and mobile service. For those who want a customized private class for special event like: Party | Birthday | Bridal Shower | etc., you can make a consultation with us, please contact us:

aromatearsvan@gmail.com

 

 

 

Q: Can the instructor speak other languages?

A: Yes, we can speak English, Korean, and some of our employees can speak Chinese.

 

Q. Can I buy the same product I made instead of making it myself?

A: Yes, just let us know which product and scent you want. There will be a $2 craft fee. We also sell pre-made items in store.

 

Detailed Info:

Q: What is the difference between Soy Candle and Gel Candle?

A: Gel Candle is more for decoration use. You can burn it and there are some scents in the candle without aromatherapy effect.

Soy Candles are more beneficial to the human body. When you burn the candle, the aromatherapy will relax your body!

 

Q: I want to do candle and perfume/diffuser class at the same time, is it possible?

A: Sorry, the equipment and scents that we are using for candle and perfume/diffuser class are different. So, you cannot do candle and perfume/diffuser class at the same time.

 

Q: Is there any extra charge from the price listed?

  • Flower and decor in perfume/diffuser: $2
  • Essential Oil: $5-$10
  • Extra Scents: $2 per scent
  • Diffuser Sticks with flower decoration: $1-5

 

Q: What are the differences of the size of the containers?

A: For example, the 50 mL room diffuser would be suitable for a small room to bathroom and it will last for 2-3 months. The 100mL room diffuser is suitable for small room to medium size room and it will last for 3-4 months. The main difference is the usage time period.

 

Q: I really like the scents from this specific brand, can I make the exact same scent?

A: We can recreate the similar scent by their top, mid and base notes. However, it will not be 100% the same.

 

Q: For the products that are in a set of 2 (eg. Plain Jars for Candle class), can 2 people make one item each?

A: No, the products that are in the set are considered as 1 item. So, each person has to make one item for themselves.

 

Q: How many scents can I mix in one item?

A: We suggest 1-3 scents per item. You can add more scents for extra charge, but we don’t recommend to mixed too many different scents together for people who are experiencing it for the first time.

 

Q: How many flowers can I add to my product?

A: There is no limitation, but try not to waste the flowers :)

 

Q: I want a private group.

A: We have a minimum charge for a private group of at least 5 people in one group.

If not enough people, they still need to pay for 5 people price as well. deposit also 5ppl

For example, 2 ppl want private group candle making, they need make 10 candle (total price: $65x5, deposit :$35x5)

 

Q: Can I come non-business hours of DIY class?

A: