Delivery FAQ
Planning to pick up your order before 11:00 AM?
Please make sure to:
Place your order before 4PM the previous day to ensure we can accommodate your early pick-up.
Thank you for your support! 💐
Delivery: 2:00PM PST
In-Store Pickup: 5:30PM PST
Please ensure your orders are in before these times for same-day service.
Delivery Window: 11AM-1PM / 1PM-4PM / 4PM-7PM
Some areas have restricted windows due to distance.
⚠️ If applied, please provide buzzer/unit #, receiver’s phone #, and special instructions. If we may contact the receiver for details, please note it here. We are not responsible for failed delivery due to missing instructions.
Unfortunately, we're unable to accommodate for specific delivery times.
If you need a specific timed delivery, missed the order cutoff, or need your order urgently, you can arrange your own Uber Courier delivery.
Instructions:
1. Please text or call us at (778) 551-5883 to notify us of an Uber Courier pickup.
2. In your cart, under special instructions, type "Uber Pickup"
3. Order as Store Pickup at the Joyce location ( no Richmond )
4. Once you submit your order, schedule an Uber Courier Delivery at 3277 Kingsway, Burnaby
Important: Add your Order # to the driver instructions for picking up.
Please place your order at least 2 hours in advance of the pickup time